COVID-19 Customer Support

Sep 06, 2021
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At Stuff Travel we have exceptional support in place to help our customers plan, book and travel with confidence and provide the assurance that we all need. Many of our offers have flexible cancellation policies and our experienced, New Zealand based, Travel Concierge team are available to assist you 7-days a week from 9am to 5pm.

If you have travel plans that are affected by Alert Level changes or international border closures, our New Zealand based Travel Concierge team are here to help. 

Contact us on live chat, online here, via email on or call us on 0800 767 021.

Travel to Australia

Quarantine-free travel from New Zealand to Australia is suspended. More information can be found here.

Travel to the Cook Islands

The Cook Islands Government has announced that inbound flights from New Zealand are paused. More information can be found here.

Travel Advisories

Please see the travel advisories issued by the Ministry of Foreign Affairs and Trade which are published on their website:


If your travel has been affected and you are seeking a refund, please contact our Travel Concierge team.

Refunds are subject to our refund policy which can be found here.