Shangri-la Hotel Surabaya


Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.


Dining

Grab a bite at Shang Palace, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.


Business Amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.


Rooms

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.


Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Ciputra World Mall - 0.5 km / 0.3 mi
Surabaya Town Square - 2.3 km / 1.4 mi
Mpu Tantular Museum - 3.2 km / 2 mi
Surabaya Zoo - 3.2 km / 2 mi
Royal Plaza Surabaya - 4.4 km / 2.7 mi
BG Junction - 4.8 km / 3 mi
Joko Dolog Statue - 5.8 km / 3.6 mi
Grahadi - 6 km / 3.7 mi
Sharp Bamboo Monument - 6.1 km / 3.8 mi
Tunjungan Plaza - 6.1 km / 3.8 mi
Pakuwon Mall - 6.3 km / 3.9 mi
World Trade Centre - 6.5 km / 4.1 mi
Surabaya Plaza Shopping Mall - 7.1 km / 4.4 mi
Submarine Monument (Monumen Kapal Selam) - 7.1 km / 4.4 mi
Grand City Surabaya - 7.3 km / 4.6 mi

The nearest major airport is Surabaya (SUB-Juanda) - 20.7 km / 12.9 mi


Location

When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 15-minute drive of Surabaya Town Square and Surabaya Zoo. This 5-star hotel is 3.8 mi (6.1 km) from Tunjungan Plaza and 3.9 mi (6.3 km) from Pakuwon Mall.


Headline

Near Ciputra World Mall

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Featured Amenities

  • Free self parking
  • Free WiFi
  • Number of restaurants - 5
  • Poolside bar
  • Outdoor pool
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Parking (limited spaces)
place
JL. May. Jend. Sungkono 120, Surabaya, 60256, East Java, INDONESIA
phone
62-31-600 38888

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More about Shangri-la Hotel Surabaya

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a nightclub, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.


Dining

Grab a bite at Shang Palace, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.


Business Amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 17255 square feet (1603 square meters), including a conference center. Free self parking is available onsite.


Rooms

Make yourself at home in one of the 368 air-conditioned rooms featuring refrigerators and Smart televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.


Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Ciputra World Mall - 0.5 km / 0.3 mi
Surabaya Town Square - 2.3 km / 1.4 mi
Mpu Tantular Museum - 3.2 km / 2 mi
Surabaya Zoo - 3.2 km / 2 mi
Royal Plaza Surabaya - 4.4 km / 2.7 mi
BG Junction - 4.8 km / 3 mi
Joko Dolog Statue - 5.8 km / 3.6 mi
Grahadi - 6 km / 3.7 mi
Sharp Bamboo Monument - 6.1 km / 3.8 mi
Tunjungan Plaza - 6.1 km / 3.8 mi
Pakuwon Mall - 6.3 km / 3.9 mi
World Trade Centre - 6.5 km / 4.1 mi
Surabaya Plaza Shopping Mall - 7.1 km / 4.4 mi
Submarine Monument (Monumen Kapal Selam) - 7.1 km / 4.4 mi
Grand City Surabaya - 7.3 km / 4.6 mi

The nearest major airport is Surabaya (SUB-Juanda) - 20.7 km / 12.9 mi


Location

When you stay at Shangri-La Surabaya in Surabaya, you'll be in the business district, within a 15-minute drive of Surabaya Town Square and Surabaya Zoo. This 5-star hotel is 3.8 mi (6.1 km) from Tunjungan Plaza and 3.9 mi (6.3 km) from Pakuwon Mall.


Headline

Near Ciputra World Mall

  • Free self parking
  • Free WiFi
  • Number of restaurants - 5
  • Poolside bar
  • Outdoor pool
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Parking (limited spaces)
  • Pool umbrellas
  • Number of meeting rooms - 14
  • Conference space size (meters) - 1603
  • Limo or Town Car service available
  • Designated smoking areas
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Outdoor tennis courts - 3
  • Visual alarms in hallways
  • Multilingual staff
  • Handrails in stairways
  • Conference center
  • Wheelchairs available on site
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Children's club (free)
  • Fitness facilities
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Express check-in
  • Nightclub
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Spa tub
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Health club
  • Spa treatment room(s)
  • Well-lit path to entrance
  • Garden
  • Picnic area
  • Coffee shop or café
  • Full-service spa
  • Wedding services
  • Free area shuttle
  • Luggage storage
  • Children's games
  • Express check-out
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Lifeguard on site
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Children's pool
  • Sauna
  • Steam room
  • Conference space
  • Waterslide
  • Valet parking (surcharge)
  • Free pool cabanas
  • Hair salon
  • Tennis on site
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel
  • Pool sun loungers
  • Conference space size (feet) - 17255
  • Concierge services

Check-in - Begin Time

2:00 PM


Check-in - End Time

midnight


Check-in - Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The listed child breakfast fee applies to guests age 11 and younger.


Check-in - Special Instructions

The check-in location differs from the property location. To check in, go to Horizon Lounge for Horizon Guests Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.


Check-in - Min Age

17


Check-out - Time

12:00 PM


Fees - Optional

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24.63 per person (approximately)
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 61.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Policies - Know Before You Go

  • Pool access available from 6:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
  • This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Hotel

  • Free self parking
  • Free WiFi
  • Number of restaurants - 5
  • Poolside bar
  • Outdoor pool
  • Gift shops or newsstand
  • Dry cleaning/laundry service
  • Parking (limited spaces)
  • Pool umbrellas
  • Number of meeting rooms - 14
  • Conference space size (meters) - 1603
  • Limo or Town Car service available
  • Designated smoking areas
  • In-room accessibility
  • Wheelchair accessible parking
  • Roll-in shower
  • Tours/ticket assistance
  • Accessible bathroom
  • Wheelchair-accessible lounge
  • Wheelchair-accessible on-site restaurant
  • Outdoor tennis courts - 3
  • Visual alarms in hallways
  • Multilingual staff
  • Handrails in stairways
  • Conference center
  • Wheelchairs available on site
  • Breakfast available (surcharge)
  • Wheelchair-accessible meeting spaces/business center
  • Bar/lounge
  • Coffee/tea in common areas
  • Laundry facilities
  • Elevator
  • Children's club (free)
  • Fitness facilities
  • Banquet hall
  • Wheelchair accessible (may have limitations)
  • Ballroom
  • Wheelchair-accessible concierge desk
  • Express check-in
  • Nightclub
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Spa tub
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Health club
  • Spa treatment room(s)
  • Well-lit path to entrance
  • Garden
  • Picnic area
  • Coffee shop or café
  • Full-service spa
  • Wedding services
  • Free area shuttle
  • Luggage storage
  • Children's games
  • Express check-out
  • Porter/bellhop
  • Business center
  • 24-hour front desk
  • Lifeguard on site
  • Safe-deposit box at front desk
  • Snack bar/deli
  • Children's pool
  • Sauna
  • Steam room
  • Conference space
  • Waterslide
  • Valet parking (surcharge)
  • Free pool cabanas
  • Hair salon
  • Tennis on site
  • Terrace
  • ATM/banking
  • Wheelchair accessible path of travel
  • Pool sun loungers
  • Conference space size (feet) - 17255
  • Concierge services


Check-in - Begin Time

2:00 PM


Check-in - End Time

midnight


Check-in - Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The listed child breakfast fee applies to guests age 11 and younger.


Check-in - Special Instructions

The check-in location differs from the property location. To check in, go to Horizon Lounge for Horizon Guests Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.


Check-in - Min Age

17


Check-out - Time

12:00 PM


Fees - Optional

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24.63 per person (approximately)
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 61.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.


Policies - Know Before You Go

  • Pool access available from 6:00 AM to 8:00 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.
  • Personal protective equipment, including masks and gloves, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.
  • Contactless check-in and contactless check-out are available.
  • Enhanced food service safety measures are in place.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
  • This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).